Shipping & Returns
We deliver exclusively across the UK and for most Standard delivery we use Royal mail; costs start from £5.95 and depend on weight of the goods in the order. Royal Mail Standard delivery may take between 2 and 5 days.
Larger or heavier deliveries are made by Parcelforce or other suitable couriers. Cost of delivery will be quoted accordingly at time of order.
Substantial quantities of tiles may have to be shipped by pallet loads direct from the manufacturers. Shipping cost for this by application to 3cubed.
Returns & Exchanges
Except in the case of Special Orders, once you have taken delivery of the goods you may return them to us within 14 days, by the same means as you have received them and at your own expense, subject to the following conditions:
All returns should be sent back to us and in the original packaging provided.
The item(s) should be returned unused and in perfect condition. Returns that are damaged, used or returned without their original packaging may not be accepted and may be sent back to the customer.
Where delivery, of an order, is refused by the customer, we may deduct both the original delivery cost plus the cost of returning the goods to our warehouse, from the refund.
When we receive the goods in original packaging and undamaged we will reimburse you within 14 days of our receipt of the goods.
Returns outside the 14 day window may be accepted only at our discretion.